What it’s like to be a Customer Success Manager at Junction

When I first joined Junction as a Customer Success Manager, I had a pretty standard idea of what the role would look like: onboarding customers, providing ongoing service and guiding them to get the most value from our product.

‍

What I didn’t expect was just how much ownership I’d have and how much I’d grow because of it (in what has felt like three really short months)!

‍

At Junction, Customer Success isn’t just about support. It’s about strategy, collaboration and adaptability. Even if there’s a steep learning curve due to the incredibly exciting and complex product (which I’ll forever be learning about), I was quickly trusted to make decisions, build relationships in my own style, and experiment with new ways of working.

‍

I’m in the weeds with clients one day, and the next I’m collaborating cross-functionally to shape how we scale our processes. It’s fast, it’s energizing, and it’s deeply rewarding.

‍

If you’re someone who thrives in environments where you can take initiative, solve real problems, and make a tangible impact - you’ll love this role.

‍

There’s structure when you need it, but no micromanagement. Instead, you get a ton of room to grow and a team that’s genuinely excited to build alongside you. We’re hiring now, and I’d love to see more people experience what I’ve gotten to build here!

‍